Is social media about to experience growing pains?
According to people at Unica this year, social media is no longer the adorable baby everyone wants to hold, but the angst filled adolescent – still immature yet no longer cute – who inspires mixed feelings. All things social continue to hold intense interest, with 53% of marketers currently applying it to their marketing efforts. But as tactics rise and fall, a more sophisticated approach is emerging.
Instead of thinking tactic by tactic, marketers are beginning to think strategically across three major areas of social content: owned (what they create), earned (what customers create) and paid (what marketers spend money for).
And as far as NettResults is concerned, social media can be a grumpy old man - so make sure your have an integrated PR and SM campaign in place. Not only can SM be your friend and help you reminisce about good stories (helping you get the word out), it can also turn around and bite you in the butt in a crisis.
What do you think?