When it comes to operating a successful business, nothing’s more important than communicating effectively with your customers. Adopting the wrong tone in your marketing or sales messages, neglecting to reach out in formats where customers generally “live” and failing to reply to inquiries in a timely way can damage your brand now and into the future. Where is the line between marketing and customer service? Read on to find out more...
Viewing entries tagged
Too many stupid people are employed... and what that means for customer service the world over... Read why only the managers are to be blamed. It's written in history, and while we all want better customer service, it may just mean that a few more people need to be unemployed.