Business owners and marketing experts are scared. Just like other (more regular and boring) people, they fear the unknown. They fear what might happen, loss of control and what won’t happen. Some have even admitted to me that the digital changes we experience today that cause disruptions to their business are keeping them up at night.
The fear is real and justified. Digital is transforming how we market to customers and how customers interact with us and our clients. They can make us more efficient, they can increase customer service and they can bring bigger profits. They can also work against us. The fear is based in the unknown. We’ve yet to find a company that have it right, constantly, long term.
Unlike traditional threats to business, there is little insurance available to mitigate these risks. We hear that businesses are exploiting data, virtualizing infrastructure, reimagining customer experiences, and seemingly injecting social features into everything, but do we have a handle on it?
I spoke to hundreds of business owners in 2016 and none – not one – has said they gain clients because of their great Twitter campaigns. Now I think about it, not one has said they have gained a substantial client base from any single online digital platform.
I have spoken to several companies that have advertised very successfully online, using platforms such as Facebook, but the small print is that these companies are spending hundreds of thousands of dollars on marketing/advertising. So, what is the little secret?
The secret is simple - digital marketing can work, but it is not a standalone tactic. The success of digital only works when it is integrated with traditional and off-line marketing strategies.
If you think any one digital marketing platform is the ticket to success, then you are going to be wasting time and money in 2017. If you can integrate digital marketing into your traditional this year, I’ll toast to your success.
Have you cracked the digital / traditional integration nut?