How to Convince the World

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How to Convince the World

 

How to Convince the World

This was posted by Seth Godin (sethgodin.com) recently and we love it.

As marketers we are forever trying to persuade people to do something new. Sometimes at the macro level – like changing a nations behavior for health reason – or at a micro level, such as pitching in a new story to a journalist. Either way, we have something new and we want people to like it.

 

Seth’s diagram sums it up just right, and helps us avoid the gulf of disapproval.

 

Start at the left. Your new idea, your proposal to the company, your new venture, your innovation—no one knows about it.

As you begin to promote it, most of the people (the red line) who hear about it don't get it. They think it's a risky scheme, a solution to a problem no one has or that it's too expensive. Or some combination of the three.

And this is where it would stop, except for the few people on the blue line. These are the early adopters, the believers, and some of them are sneezers. They tell everyone they can about your new idea.

Here's the dangerous moment. If you're keeping track of all the people who hate what you've done, you'll give up right here and right now. This is when the gulf of disapproval is at its maximum. This happened to the telephone, to the web, to rap music... lots of people have heard of it, but the number of new fans (the blue line) is far smaller than the number of well-meaning (but in this case, wrong) people on the red line.

Sometimes, if you persist, the value created for the folks on the blue line begins to compound. And so your fans persist and one by one, convert some of the disapproving. Person by person, they shift from being skeptics to accepting the new status quo.

When the gulf of disapproval comes, don't track the red line. Count on the blue one instead.

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Awareness, Trust and Action

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Awareness, Trust and Action

Public Relations is not about one thing. It's about three things.

Awareness is a simple ping: they have that feature on that car now; they just opened that long awaited restaurant; they're running a promotion.

Trust is far more complicated. Trust comes from experience, from word of mouth, from actions noted. Trust, also seems to come from awareness. "Did you read that review in the magazine" is a debatable way to claim trust, but in fact, when people are more aware of what you do, it often seeps into a sort of trust.

And action is what happens when someone actually goes and buys something, or shows up, or talks about it. And action is as complex as trust.

Action requires overcoming the status quo. Action means that someone has dealt with the many fears that come with change and still does something.

Many people reading this are aware that they can buy a new gadget, and might believe it's worth the effort, but don't take action.

Many people reading this are aware that they can visit a foreign land, read a book (no - write a book), start a business... but action is the difficult part.

Action is quite rare. For most people, the story of 'later' is seductive enough that it appears better to wait instead of leaping.

As a marketer, then, part of the challenge is figuring out which of the three elements you need the most help with, and then focus on that...

 

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The 6 Characteristics Your Corporate Spokes Person Must Have

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The 6 Characteristics Your Corporate Spokes Person Must Have

One of the first questions we are asked when we are setting up a new client is why they should invest in media training? Quite simply, as an agency, there are many PR tools that we can use with the media to reach the desired target audience, and they all have differing ROI, but having a good spokes person is one of the best.

 

A strong and easily identifiable media personality will:

·      Make the product more easily identifiable

·      Make better and stronger links between you and your target market

·      Increase product prestige through social visibility

·      Create a positive brand imagine through the perception of the audience towards the product or company, from their feelings about you

·      Help segment the market and make way for future product launches and upgrades

·      Comfort the audience and make a purchase feel safe.

 

In short, people buy from people.

 

Media personalities are people who can be relied upon to be opinionated and interesting. Journalists will call on the same person again and again, so early ground-work pays off in long term exposure & coverage.

 

The best personalities are:

·      Authoritative figures

·      With a credible track record

·      With a breadth and depth of knowledge which creates immediate respect

·      Aware of the needs and agenda of the press, and will work with it

·      Always available for quotable comments

·      Able to take a helicopter view of the industry, market and wider issues Risk-takers, unafraid of censure

 

Frequently quoted media personalities are confident, outspoken, opinionated, and not afraid of questioning the status quo.

                              

Just look around at the good and bad. I hope we don’t have to pull examples at American Politics to make our point– there are also some great examples from the business world.

 

Who do you think are the best (non-celebrity) corporate spokes people and why?

 

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What Countries to Invest your Marketing Dollar

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What Countries to Invest your Marketing Dollar

As we work in multiple countries on any given day, we are often being asked to comment on the global economy and why some regions are performing poorly and others less so.

A lot of the Western World is concerned about stock prices. Since the beginning of the year, major stock exchanges are down (from the Footsie to the Big Board) from a couple of percent to nearly ten.

But frankly, that’s nothing compared to what’s going on in the BRICs. There was a time, not so long ago, when it seemed the rugged promise of the globe’s economic frontier could be summed up with a simple acronym: BRIC. To investors and corporate prospectors alike, Brazil, Russia, India, and China were like Gold Rush towns high in the hills—deep, rich veins of commerce that could be tapped by anybody quick enough, industrious enough, and brave enough to stake a claim. Marketing in these markets sure was fun too!

But slowing economic growth, oil prices and scandals have put an end to those golden children. Well, India seems to be holding on, but generally speaking BRC is not solid.

Where are the opportunities? For varying reasons the following are poised for growth – Indonesia, Malaysia, Mexico, Columba, Poland and Kenya. Want to know how to market here?

But back to oil prices for a moment.  Due to our long standing focus in the Middle East, the question most recently has been ‘our sales are well below expectations this year, what can you do’? 

Here’s the skinny. The Middle East’s economies are dependent upon black liquid gold. Oil price is at a low - around $32 a barrel at the time of writing.  From Oct 2009 to Oct 2014 is bounced between $80 and $115 a barrel. The last time it hit $30 values was in 2002. Informally I hear that so long as it stays above $70 a barrel the Middle East is making a lot of money every day – which of course has a great effect on the economies locally and anyone selling into the Middle East.

Why is it so low right now?  It’s a long, complicated and disputed story. From our point of view, in the simplest form – the cartel of the Middle East is artificially keeping the cost of oil low themselves (this not a demand problem – no matter how many electronic cars Mr. Elon Musk produces – the world is still dependent upon oil and is likely to be for a considerable number of years).  Why would these economies keep something that fuels their own economy so low?  Simply, because they are freezing out the competition from other economies (e.g. U.S. and Russia) who have found revolutionary drilling methods (that have a higher cost of production). 

The Middle East is playing a long term game to remain the leaders in oil production.  A year or so (if that) of lower oil price will achieve their goals.  The price will then be raised and we’ll see the boom time that we experienced from 2009 to 2014.

What should an international business – that is selling into the Middle East - do right now? Re-set short term sales goals and take advantage of the lower cost to market to a competitive advantage. Invest (yes, marketing is an investment and not a cost of sales) in the region so when the price of oil re-bounds, you have a significant market share.  In short, play the long term game, just like the Middle East region is.

Free yourself from stock market short term goals

Not getting the #sales you want in the Middle East?

Here’s what to do - 

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The Four Global Forces Breaking all the Trends

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The Four Global Forces Breaking all the Trends

The world’s changing. In the new book No Ordinary Disruption, its authors (Dobbs, Manyika & Woetzel) explain the trends reshaping the world and why leaders must adjust to a new reality. What does that mean to us marketing people?             

As you’ll remember from your studying at school, in the Industrial Revolution of the late 18th and early 19th centuries, one new force changed everything. Today we’re undergoing four fundamental disruptive forces - any of which would rank among the greatest changes the global economy has ever seen. It is also happening ten times faster and at 300 times the scale, or roughly 3,000 times the impact. Although we all know that these disruptions are happening, most of us fail to comprehend their full magnitude and the second- and third-order effects that will result.

1. - Beyond Shanghai: The age of urbanization

The first trend is the shifting of economic activity and dynamism to emerging markets like China and to cities within those markets. These emerging markets are going through industrial and urban revolutions, shifting the center of the world economy east and south. In 2000, 95 percent of the Fortune Global 500—the world’s largest international companies including Airbus, IBM, Nestlé, Shell, and The Coca-Cola Company—were headquartered in developed economies. By 2025, we can expect nearly half of the world’s large companies—defined as those with revenue of $1 billion or more—to be headquartered in emerging markets.

What’s your international PR strategy in emerging markets?

2. The tip of the iceberg: Accelerating technological change

The second disruptive force is the acceleration in the scope, scale, and economic impact of technology. Technology has always been a great force in overturning the status quo. The difference today is the sheer ubiquity of technology in our lives and the speed of change. Accelerated adoption invites accelerated innovation. In 2009, two years after the iPhone’s launch, developers had created around 150,000 applications. By 2014, that number had hit 1.2 million, and users had downloaded more than 75 billion total apps, more than ten for every person on the planet. As fast as innovation has multiplied and spread in recent years, it is poised to change and grow at an exponential speed beyond the power of human intuition to anticipate.

Processing power and connectivity are only part of the story. Their impact is multiplied by the data revolution, which places unprecedented amounts of information in the hands of consumers, businesses, the media etc, and the proliferation of technology-enabled business models.

How are you using new technologies to interact with the media wherever they are located?

3. Getting old isn’t what it used to be: Responding to the challenges of an aging world

The human population is getting older. Fertility is falling, and the world’s population is graying dramatically. For the first time in human history, aging could mean that the planet’s population will plateau in most of the world.

Let’s look at real numbers - the European Commission expects that by 2060, Germany’s population will shrink by one-fifth, and the number of people of working age will fall from 54 million in 2010 to 36 million in 2060, a level that is forecast to be less than France’s.

A smaller workforce will place a greater onus on productivity for driving growth and may cause us to rethink the economy’s potential. Caring for large numbers of elderly people will put severe pressure on government finances.

And what about how we staff the marketing and media relations and of companies. Who are we going to staff, and where do their relationships need to be strong?

4. Trade, people, finance, and data: Greater global connections

The final disruptive force is the degree to which the world is much more connected through trade and through movements in capital, people, and information (data and communication). Trade and finance have long been part of the globalization story but, in recent decades, there’s been a significant shift. Instead of a series of lines connecting major trading hubs in Europe and North America, the global trading system has expanded into a complex, intricate, sprawling web.

The links forged by technology have marched on uninterrupted by recent recessions and with increasing speed, ushering in a dynamic new phase of globalization, creating unmatched opportunities, and provoking unexpected volatility.

When it comes to the future of marketing and media relations, it is going to be archaic to think that we can compartmentalize our services by geography – we are going to have to be global.

What does this mean?

Our intuition has been formed by a set of experiences and ideas about how things worked during a time when changes were incremental and somewhat predictable. Globalization benefited the well-established and well-connected, opening up new markets with relative ease. Labor markets functioned quite reliably. Resource prices fell.

But that’s not how things are working now—and it’s not how they are likely to work in the future. If we look at the world through a rearview mirror and make decisions on the basis of the intuition built on our experience, we could well be wrong.

 

The world’s changing – how are you changing?

Is your future marketing strategy future proof? 

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25 great PR opportunities in 2016

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25 great PR opportunities in 2016

We love news hijacking. We also love being prepared and ready for those opportunities. Of course, we need to be country specific, so make sure the events you are following are right for your market.

Without further ado, here’s the top 25 opportunities that we’ll be following for 2016:

January 7 - National Bobble Head Day

January 16 – 14th Taiwanese general election

January 21-31 – Sundance Film Festival

February - National Shower with a Friend Day

February 7 – Super Bowl 50 in California

February 14 – Valentine’s Day (county specific so watch out)

March 12 - National Read Across America Day (Dr. Seuss Day)

March 17 – St Patrick’s day

March 31 - National Bunsen Burner Day

April 1 – April Fool’s Day (fun for all PR people and children under 10years)

April 28 – Austrian Presidential Election

May 7 – Kentucky Derby

May 24 - National Escargot Day

June 16-19 – 116th U.S. Open Golf

July 4 – NASA’s Juno spacecraft is going to arrive to Jupiter. It was launched in 2011.

July 2-24 – Tour de France

August 5-21 – 2016 Summer Olympics in Rio de Janeiro, Brazil

September 7 - National Beer Lovers Day (our office will be closed Sep 8)

September 20 - National IT Professionals Day (seriously)

October 4 – National Vodka Day (our office will be closed for the rest of the week)

October 7 - World Smile Day

October 25 – Major League Baseball World Series

November 8 – The 58th US presidential election

November 27 – Abu Dhabi Grand Prix – final Formula One race of the season

December 8 – FIFA Club World Cup in Japan

 

Which event do you think will bring the most coverage?

What events are you following for 2016? 

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Top 5 PR & Marketing Trends That Will Define 2016

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Top 5 PR & Marketing Trends That Will Define 2016

It’s an exciting year ahead for the world of PR and marketing. What do we think are the defining trends for 2016?  Read on for a glimpse of the future.

1 - Marketing in 3D

Augmented and virtual reality will hit your customers - mainstream style - in 2016. Are you ready to take advantage of this technology? Sure, we’ll see the gaming community first take to this, but it’ll move beyond shoot ‘em up games (STG’s) rapidly. Expect geeks to push this across the chasm and then the sky is the limit.

I get excited when I hear that students in my university lectures are already gaining work experience at start-ups that are ahead of the curve… this week it was online retail fashion and virtual reality.

How will pitches to journalists and bloggers change once augmented and virtual reality is a common platform?

2 – Social media will be recognized as a channel

Yes, we know that you get this, but so many people don’t. Social media is a channel – it’s not a strategy. We’ve said this so many times it’s somewhat numb to us. We really think that all will understand the message soon. 

This means that social media is fantastic at supporting other marketing, but it really sucks as a standalone tactic. Expect budgets to reflect this and your marketing strategy to be defined in different ways.

3 – Mobile gets more mobile

We all know that web sites need to be mobile friendly, and we know that there are a number of apps that can help us with PR and marketing, but there is more of a fundamental shift.

Users, customers and targets are more mobile and thus on more mobile devices. Many school age children over different countries are on tablets with or without keyboards. The latest groovy large iPad means that professionals are moving away from a computer or laptop completely. So, our strategies need to be updated to take this into consideration.

4 – Content is king, queen and commoner

Ad blockers were just another nail in the coffin for online advertising. News aggregator apps seem to be de-facto across most platforms, allowing users to truly personalize their receptors to the type and style of information they want.  So content is king – for sure.

It’s more though.  Your content needs to have a style, a personality and connect emotionally to your reader/listener.  You now need to move your content creation up a strategic level and be sure your team knows how to create a consistent character across all content.

5 – Data is big… very big

Sorry to be misleading – we don’t mean big-data, although that is really important for so many people.  We’re talking about measurement, feedback and the data for your campaigns.  Expect your entire C-level suite, peers and team members to demand measurement before, during, and after campaigns to validate return on our marketing investments. If you can’t measure it, don’t expect to be doing it in 2016.

 

Which trends do you think will define PR & marketing in 2016?

What did we miss?

What are your predictions? 

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PR stunts that reduce sales?

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PR stunts that reduce sales?

We love a good PR stunt as much as the next person. So when REI, the 

company that sells camping gear and other outdoorsy wares, told us it was 

closing all of it’s 143 U.S. stories on Black Friday, our ears pricked up.

For those of you that don’t know (and this is an international blog so don’t judge) 

Black Friday is the Friday following Thanksgiving Day in the United States (the 

fourth Thursday of November). Since the early 2000s, it has been regarded as 

the beginning of the Christmas shopping season in the U.S., and most major 

retailers open very early (and more recently during overnight hours) and offer 

promotional sales. In 2014, 133 million U.S. consumers shopped, spending $50.9 

billion during the 4-day Black Friday weekend.

Why isn’t REI closing and how will this affect their sales?

REI is one of the most powerful forces in outdoor retailing, with over $2 billion in 

sales in 2014. But it’s also a member-owned cooperative (REI’s more than 5 

million members pay a one-time fee and contribute some 80% of its sales).

Authentic? REI’s CEO Stritzke said, “For 76 years, our co-op has been dedicated 

to one thing and one thing only: a life outdoors. We believe that being outside 

makes our lives better. And Black Friday is the perfect time to remind ourselves 

of this essential truth”. This sounds authentic (even through the PR lens) and as 

such should resonate well with customers – deepening their relationship with the 

company.

Will that deepening customer relationship (and the story behind it) be able to 

overshadow the loss of convenience to shoppers?

Oh, and is it a coincidence that this announcement came the same week that 

Amazon.com announced it’s latest financial earnings, making it the largest retail 

store in the world (click or mortar) overtaking Wal-Mart for the first time in history.

Of course, following Black Friday, we get Cyber Monday, when there are 

(allegedly) great online sales to be snapped up by the most finger nimble online 

shoppers.

Is REI pushing their cyber sales – it certainly has a robust and deep online sales 

offering? We have to assume that REI’s online store will be open on Black 

Friday.

Is this just a PR stunt?

Will it really happen?

Is the announcement an authentic declaration to its dedicated fans to spend 

more time with nature?

What do you think?

Would you advice a client or boss to close the retail doors on one of the busiest 

shopping days of the year?

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Planning for 2016. What ALL marketing professionals MUST take into consideration

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Planning for 2016. What ALL marketing professionals MUST take into consideration

Yes, as we move into October, it’s time to look at next year, our plans and therefore what the marketing budget is going to be.

All things being equal, what would you predict is going to happen to the data in the graph below?

I know; it’s totally unfair. We haven’t given you anything to go on. You don’t have visibility on what is being measured and over what time period. 

Let’s assume it’s the number of purple dots appearing in the sky over Metropolis over the past three months.  Do you think the number of purple dots are going to increase or decrease?

Want to know what this data really is and how it affects your 2016 marketing plan? Then continue reading on our blog.

 

The data isn’t purple dots (surprise). It is actually the S&P 500 since 1994… recognize that Oct 2008 drop?

OK, we’re not economists, or statisticians, but we do know we need to plan the marketing and public relations for a number of key clients on an international level.  We also know that the economy does affect business and therefore we need to be ready for upturns and downturns.

 

There is a school of thought that says you can’t predict the sales of an organization beyond the next 3 months. There are simply too many factors moving too fast for your predictions to be accurate.

As public relations and marketing meld closer to sales, we begin to ask the same question – can we really start predicting a year out our marketing actions?

The simple answer is yes. And no.

We can predict annual events and cycles – such as opportunities at an annual trade show or that there is a larger IT spend in Q4. What we can’t do is categorically say how much effort to put behind such predictable events ten months out, as there are many factors that could affect that.

So planning for 2016, based purely on the fragile international economies, needs to be a mixture of both concrete and flexible actions and effort.

What do you think? What helps you plan?

 

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Not Tomorrow, but TODAY

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Not Tomorrow, but TODAY

We say we want to have amazingly creative media campaigns, and that we want to be cutting edge.  We say we want to do fun things to attract the right customers and that our culture needs to be expressed in our marketing.

But first, we need to...

We say we intend to hire the best people to the team, put the right agencies on the project, and put a sensible budget behind our convictions.  But of course, in the interim, first we have to get...

This interim strategy, the notion that ideals and principles are for later, but right now, all the focus and resources have to be put into the emergency of getting successful—it doesn't work.

The interim is forever, so perhaps it makes sense to act in the interim as we expect to act in the long haul.

The most successful companies we have worked with have not worked on interim strategies.  They take the bull by the horns, and act now.

What’s the underlining characteristic that we see with individuals that are successful in running marketing campaigns?  Just like the entrepreneurs that started the companies that they work in, they take risks. 

Business is not safe.  We can’t just find one marketing solution and keep repeating. We have to try new things, move at break-neck speeds just to keep up with the changing business environment and sophisticated / rapid customer desires.

Risks don’t have to be risky.  They can be measured and calculated risks, but still risks need to happen if success is desired. 

Our advice for this month – take a self-review of your risk factor.

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